MCS - Return Process

Return Process

To return a defective MCS device or product, please refer to the Return Process steps below: 

  • Complete and submit the MCS Product Experience form (PEF) per device   
  • This form will automatically be sent to customerservice@mcsmed.com with a copy sent to the submitter.
  • Based on the submitted PEF:  MCS will issue a Return Goods Authorization (RGA) number and specific shipping instructions.  An authorization to ship the product via FEDEX Domestic will be provided with an account number.

  • A replacement product will be shipped to Customer within 3 Business Days from receipt of Tracking Information.